Peter Kalan, CEO of CSG Systems International, Inc. (CSGS), says the company recently rolled out Ascendon, an extension to its solutions that draws on the roots of its existing products.
“It integrates them together so that our clients can incrementally change how they engage with their customers, which is everything from changing the way that they package services to the way they think about their end customers and then to how do they sell those services to them,” Kalan says. “We can modularly sell these services to them, whether it’s on top of our own platforms or on top of other existing billing platforms that a client may use.”
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Kalan says Ascendon is in the early stages of coming to market and is being marketed worldwide. The new solution will help CSG Systems’ clients go through the evolution they need to and respond to some of the new incremental services they may want to market to their customers.
“However, at the same time, it also puts us in the position longer term to enable a transformation for clients who aren’t using us for the core billing services,” he says.
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