Technology >> Analyst Interviews >> September 15, 2003

Outlook For Call Center & Crm Services: William Warmington Jr. – Suntrust Robinson Humphrey Capital Markets

WILLIAM A. WARMINGTON JR. is a Director in the Equity Research Department at SunTrust Robinson Humphrey's Boston office and covers business and information services within the business and technology services sector. He was ranked the number two stock picker (out of 43 analysts) in The Wall Street Journal's Best of the Street Analysts Survey in June 2002 for the general industrial services category. He received honorable mentions in the annual Institutional Investor survey in two categories: advertising agencies and marketing services (2002 and 2001) and business and professional services (2002, 2001 and 2000), and he was named in the 2000 Reuters Survey. He has appeared on CNBC, Bloomberg TV and in publications such as The Wall Street Journal, The New York Times, The Financial Times, Barron's, Advertising Age, Credit Card Management, and Collections & Credit Risk magazine. Prior to joining the firm in February 1998, he worked in equity research at Alex. Brown (Baltimore) and in corporate banking at Chase Manhattan (New York, Baltimore/Washington, DC, and Boston) and Brown Brothers Harriman (Boston). He has a BA in History from Brown University and has lived in East Germany, West Germany, Venezuela and El Salvador. Profile
TWST: What has gone on in this space so far this year from a business

perspective?

Mr. Warmington: The first half of 2003 saw a continuation of a difficult

environment marked by sluggishness