Industry & Services >> CEO Interviews >> November 5, 2002

James Lynch – Sitel Corporation (sww)

JAMES F. LYNCH has served as Chairman of SITEL Corporation since he founded the company in 1985. He was appointed Chief Executive Officer and President in April 2001. Mr. Lynch previously served as SITEL's Chief Executive Officer from 1985 to January 1997. From 1984 to 1985, Mr. Lynch was president of HQ800, a teleservicing subsidiary of United Technologies. In 1985, he led a buyout of the firm from United Technologies and incorporated the new company as SITEL Corporation. Prior to HQ800, he was director of sales and marketing for WATTS of America, now part of MATRIXX Marketing. He graduated from West Virginia University in 1974. Profile
TWST: Would you start off with a corporate overview for SITEL?

Mr. Lynch: SITEL Corporation was founded in 1985. We went public

in 1995 with $100 million worth of sales. Today we are running