Technology >> CEO Interviews >> June 18, 2001
ALEKSANDER SZLAM is the Founder, Chairman of the Board and CEO of eshare
communications, Inc. (formerly Melita International). He has taken the
company from a one-employee business operating out of his garage and
evolved it into the global leader of intelligent Customer Interaction
Management (CIM) solution providers. An active inventor, Mr. Szlam holds
over 40 world patents for hundreds of technological inventions and
business solutions, including the technology upon which the entire
contact center industry is based. Born in Poland, Mr. Szlam immigrated
to the United States in 1970 and studied at the Georgia Institute of
Technology in Atlanta, where he graduated with Honors and received his
Bachelor and Master degrees in Electrical Engineering. Prior to founding
eshare, he worked as a Design Engineer and Scientist at companies such
as Lockheed Corporation, NCR and Solid State Systems. For his efforts as
an inventor and entrepreneur, Mr. Szlam was named 'Pioneer in the
Industry' by Call Center Magazine in August 1997. He was also named Inc.
magazine's 1991 Entrepreneur of the Year, Southern Region, while eshare
has repeatedly made Atlanta's prestigious Fast Tech 50 list of growing
technology companies. Additionally, in 1996 Mr. Szlam co-authored
Predictive Dialing Fundamentals, the definitive guide to the industry's
technologies, their applications and usage. Mr. Szlam also is a member
of the American Israel Chamber of Commerce, Atlanta Chamber of Commerce,
Technology Executive Roundtable, and the Atlanta Jewish Federation. Profile
overview of the company today?
Mr. Szlam: eshare communications reflects the formation of two companies
' Melita
