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Please read the information below to help you with any questions you may have. If you cannot find what you're looking for please contact Wall Street Webcasting.
support@twst.com
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FREQUENTLY ASKED QUESTIONS
How do I listen to Wall Street Webcasting on my computer?
Where can I get Windows Media Player?
Do I have to pay for Windows Media Player or is it FREE?
Why can't I get Windows Media Player to work?
Why can't I hear the Wall Street Webcasting stream from my PC at work?
Why does the stream sometimes stop for a while or stutter?
Why does the slide show 1 of 1?
How can I receive audio and/or video behind a corporate firewall?
How do I listen to Wall Street Webcasting on my computer?
You need software called Windows Media Player to access content streamed by Wall Street Webcasting. Usually it comes with Windows 95, 98, Me, NT, 2000 or XP. If it is Installed or what version of the Player is installed depends on the the operating system as well as the settings. If you are not sure whether it is installed or what version is installed, we recommend you to install the latest version of the Player, which can be downloaded here.
What version you need to download and install depends on your operating system. Click on the operating system that applies to you.
Windows Media Player 7.1 for Win 98, Win 2000 and Win Me
Windows Media Player 6.4 for Win95 and Win NT4
Windows Media Player 7.1 for Mac OS 8.1 to 9.x
Windows Media Player for Mac OS X
Windows Media Player 7.1 for Pocket PC
Where can I get Windows Media Player?
You can get the free Windows Media Player at Microsoft.com. We would recommend downloading the latest version (9).
Follow the instructions through & you should successfully install Windows Media Player onto your computer. Once you have installed it, you should find that our Windows Media Audio and Video work automatically. For further information on installing your software you may wish to refer to the Knowledge Base of Microsoft.com.
Do I have to pay for Windows Media Player or is it FREE?
The Windows Media Player plugin we recommend is available FREE of charge. It can be downloaded here.
Why can't I get Windows Media Player to work?
If you have just downloaded a player, you must also install it on your computer. Otherwise it will not work in tandem with your browser. You should run the player installation file by double-clicking on the player icon in the location where you save downloaded software.
If you have difficulty installing your Windows Media Player you should consult the person who set-up your PC.
Why can't I hear the Wall Street Webcasting stream from my PC at work?
Your company may have a 'firewall' to securely protect its internal data. Sometimes your company's 'proxy' settings may be set in such a way that they prevent external streaming sources from occuring. If this is the case, please contact the IT department of your company.
Why does the stream sometimes stop or stutter?
The amount of information that can travel along the average telephone line is limited. This can cause a queue in the audio signal. Current streaming technology makes best efforts not to lose this information and holds or 'buffers' it until the line is clear to receive further information. This is why there is sometimes a stuttering or delaying effect when receiving a stream. If you are on a very slow connection you might not be able to hear/see the stream at all. There is a minimum requirement for Audio/Video depending on the setting when the stream is encoded.
Why does the slide show 1 of 1?
If the page shows 1 of 1 below the actual slide it means that the presenter did not submit slides for their presentation. In this case the buttons below the slide are without function. Only if the presenter provides us with slides can the buttons be used to control the current slide.
How can I receive audio and/or video behind a corporate firewall?
If you are attempting to listen/view a webcast from your office and are not able to receive the audio and/or video your company may have a security system in place that blocks such feed.
You may have to ask your MIS department to open port 80, responsible for supporting audio and visual streaming. If you still experience problems, you will need to connect to the broadcast site from outside the firewall.
For information on WindowsMedia Player Configuration Steps for Firewall, please see general information on Firewalls and Proxy servers on Microsoft’s Help Pages.
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