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TWST: Would you tell us what E.piphany basically does?
Mr. Siboni: We are a full-footprint CRM vendor. That,
historically, has meant many things, but today it means that we,
along with one other company in the marketplace, provide a full
range of customer analytic marketing, customer service and
support and sales management and sales productivity applications
for the marketplace. We provide them in an all-J2EE suite of
products. TWST: How would you characterize the current economic downturn as
it relates to your company?
Mr. Siboni: It's interesting for E.piphany, a bit like Dickens' A
Tale of Two Cities: it's the best of times, the worst of times.
We're quite fortunate because we have a very substantial base of
Global 2000 customers that we developed during the good times,
and that certainly has sustained us during the downturn. We also
have the good fortune of having become a very capital-rich
company. So while smaller companies that went public during the
same era we did in the late 1990s have really struggled in this
downturn because they don't have the capitalization to continue
to invest in their product and their customers ' and in fact,
some are struggling to beat payroll ' we certainly don't have
that problem. On the other hand, because we are a company that
developed its technology in the latter half of the 1990s, we've
been able to take advantage of the most modern sets of software
application development tools and we've been able to build our
product in an aggressively open way, leveraging EAI standards, so
that we have a much more modern, much more flexible, much more
open application than our larger competitors. Those two things
working together have allowed us to really continue to drive our
business through this downturn. It's challenging. It's certainly
more difficult to get customers today ' and I believe that this
is closer to the real world than what it was like in the go-go
days when we were growing 70% a quarter ' but we feel like this
downturn, although challenging, has been good for us because
we've been able to really outdistance our smaller competitors by
having the ability to continue to invest in modern technology and
we've been able to outdistance our larger competitors by being
able to go toe-to-toe with them on large accounts but do so with
more modern, flexible open technology.
Tickers included in this excerpt: EPNY
For more information call (212) 952 7400. The
Wall Street Transcript does not endorse any of the comments made by interviewees, and does
not make stock recommendations.
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